RETURN & REFUND
Our Return Policy
1.Items shipped from pelilys.com can be returned within 30 days upon receipt.
2.Unless the item is defective, shapewear, underwear, pajamas and swimwear are not eligible for return because of hygiene reasons.
3.When the order has not been shipped, 15% fee will be deducted for cancellation of orders over 24 hours
Note: Please contact us if you want to return an item. Return without prior discussion and authorization will not be accepted.
1.Contact Customer Service with order information and a brief description of your return. We will send you a printable slip with more instructions. It contains our return address and basic information about your returned order.
2.Print the return slip and put it inside your package along with the item(s) you are going to return and pack the item properly.
3.Send item(s) back to us through local post office. If you are in urgent need of handling the returned parcels, please contact our customer service and provide a tracking number for the returned parcels.
4.We will process your return in 1-3 business days of receipt of the package.
Why do I need to print the return label?
By checking your return slip, our facility can locate your return much faster. After that we can proceed to refund/replacement.
How to return/refund the product?
Items shipped from pelilys.com can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
Which carrier should I use to return?
We’d suggest to contact your nearest post office to return for a better customs clearance procedure.
Can I get the refund if I don't like the products?
Yes. Items shipped from pelilys.com can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
How soon will I receive the refund after returning?
|Payment Method||Refund Time Once Approved|
|PayPal||Within 1 business day|
|Credit||Refund within 1 business day, but bank processing may take 7-14 natural days to show in your account.|